On move-in day, an Executive Director should see that every department signed off, nothing is overdue, documents and medications are on site, and the first 24 hours are planned. At day 30: check-ins done, concerns owned, loose ends closed and any at-risk flag reviewed. At day 90: the 'does this feel like home' conversation held, the family relationship healthy, lessons captured, and a clear summary ready for the regional team.
Most Executive Directors find out a move-in had problems from the family, not from a report. The fix is not more meetings. It is a short, consistent view of each new resident at three moments that matter: the day they arrive, the end of their first month, and day 90.
Day 1
Every department signed off
Sales, business office, nursing, maintenance, housekeeping, dining and life enrichment each confirmed their tasks were done.
Nothing overdue on move-in day
Any task still open is visible, with an owner and a time it will be finished.
Documents and medications on site
Signed paperwork on file and medications delivered before the resident arrived.
The first 24 hours planned
A named greeter, a first dinner with company, an evening check-in and a family call booked.
Day 30
Day 5 and day 30 check-ins completed
Both happened on time, with the resident and with the family.
Open concerns, each with an owner
Anything raised at check-ins has a named person and a follow-up date.
Move-in loose ends closed
No maintenance requests, missing items or documents left over from move-in week.
At-risk flag reviewed
If check-in answers or staff observations suggest the resident is struggling, there is a plan.
Day 90
Day 90 conversation held
The resident and family were asked whether this feels like home.
Family relationship healthy
The family hears from the team on the schedule they asked for, without having to chase.
Lessons captured
What went wrong in this move-in is written down and the checklist updated, so the next one is better.
Ready to share
A clear summary for the regional team: on time, ready, settled, or what needs help.
If you can answer all twelve for every new resident without asking anyone, your move-in process is working. If you cannot, that gap is where move-outs start.
How to get this view
Start by agreeing the twelve points with your department heads, then review them in the weekly huddle for every resident in their first 90 days. Once it is routine, the same view rolls up to your regional team without extra reporting.
ResiOnboarding gives Executive Directors this view directly: a move-in readiness dashboard with overdue task alerts, check-ins at day 5, 30 and 90, at-risk resident alerts, and multi-community reporting for regional leaders. See the product overview.
Continue reading
Regional Directors: Which Move-Ins Are Off Track?
The same view, across a portfolio.
5 Check-Ins at Day 5, 30 and 90
The questions behind the day 30 and day 90 points.
The 30-Day Move-In Countdown
What gets each move-in ready for day 1.
Best Senior Living Move-In Software
An honest comparison of the options in 2026.
Every new resident gets one first impression. Make it the one your team intended.
ResiOnboarding puts every task, owner and due date for a move-in on one shared plan, from deposit through day 90. Start with a pilot at one community: your team runs your next move-ins on it, and you decide based on what you see.