ResiConnect runs resident satisfaction surveys on a schedule you set, from a monthly quick check to a quarterly pulse and a comprehensive yearly survey, each ending with a likelihood-to-recommend question and a reason. Concerning answers are flagged with a priority and a status until someone follows up, and leaders see response rates and results by community.
The problem
The annual survey arrives once a year, the results arrive months later, and by then the resident who was unhappy in spring has already decided whether to stay.
Comments made in the hallway never reach the director, and a low score on a paper form has no owner. Residents stop answering surveys when nothing seems to change.
See it in action
What you get
Recurring survey programs
Schedule surveys by month with an open window and reminders, or launch one now.
Ready-made templates
Start from a comprehensive survey, a quarterly pulse or a monthly quick check, each ending with a likelihood-to-recommend question and why.
Customized by leaders
Executive Directors, regional directors and owners can copy a template and adjust it; past results keep the questions they were asked with.
Flags with an owner
Concerning answers become flagged items with a priority and a status, such as investigating or resolved, so none sit unread.
Quick ratings in the moment
Short ratings after activities, meals and rides capture how things went the same day.
Privacy built in
Results stay hidden until enough residents have answered, and comments need several responses before they show.
Response rates and trends
See who has answered and how results move over time, by community.
How it works
- Choose a template and a schedule.
- Residents answer in the portal, with reminders.
- Flagged answers go to the team to follow up.
- Share what changed because of what residents said.
Part of one platform
Resident satisfaction surveys is one part of ResiConnect. The same residents, calendar and staff logins run every other part, so nothing is retyped between tools. ResiConnect also shares its resident record with ResiOnboarding, which handles move-in from deposit through day 90.
Continue reading
Free survey questions template
Monthly, quarterly and annual surveys to copy or print.
Annual survey or ongoing pulse?
What a yearly survey cannot tell you.
Closing the feedback loop
Triage low ratings and show what changed.
Leadership reporting
Compare satisfaction across communities.
All ResiConnect features
Everything in one place.
Know which residents are thriving, and which ones need a personal invite this week.
ResiConnect brings events, rides, dining, announcements and resident feedback into one place, and shows your team who is engaged and who is drifting. Start with a pilot at one community and decide based on what your team sees.